REFUND & RETURN POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unwashed, and unused, with all original tags and packaging. You’ll also need your receipt or proof of purchase.

How to Start a Return

To start a return, contact us at dolofficalz@gmail.com.

Please do not send items back without first contacting us and receiving return instructions. Items returned without an approved return request may not be accepted.

Customers are responsible for return shipping costs on standard returns.

Damages and Issues

Please inspect your order when you receive it and contact us as soon as possible if your item is defective, damaged, or you received the wrong item.

If the issue is confirmed to be a DOLO error or a defective or damaged item, DOLO will provide instructions for returning the item and cover the applicable return shipping cost.

Non-Returnable Items

The following items are not eligible for returns or refunds:

• Items that have been worn, washed, or used

• Items that are missing original tags or packaging

• Items that have been altered or damaged after delivery due to customer use

• Sale or final-sale items

• Gift cards

• Returns requested more than 14 days after the item was delivered

Exchanges

We currently do not offer direct exchanges.

If you would like a different item or size, the fastest option is to return your original item, if eligible, and place a new order after your return has been approved.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification, subject to applicable law.

The item must be in the same condition that you received it — unworn, unwashed, and unused, with original tags and packaging.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved or declined.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at dolofficalz@gmail.com.