Shipping policy
SHIPPING POLICY
Thank you for shopping with DOLO.
All orders are processed within 2–5 business days after payment is confirmed. Once your order has shipped, you will receive a confirmation email with tracking information.
SHIPPING TIMES
Shipping times may vary depending on your location. Estimated delivery times are:
- United States: 3–7 business days
- International: 7–21 business days
Please note that delivery times are estimates and may be affected by high order volume, holidays, weather conditions, or carrier delays outside of DOLO's control.
ORDER TRACKING
Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking information to begin updating.
LOST OR STOLEN PACKAGES
DOLO is not responsible for packages that are lost, stolen, or delayed after they have been handed over to the shipping carrier.
If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim or request additional delivery information.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address at checkout.
DOLO is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.
If you notice an incorrect shipping address after placing your order, contact DOLO as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
PRE-ORDERS
Items marked as pre-order may require additional processing and shipping time. Estimated shipping dates for pre-orders will be listed on the applicable product page.
CONTACT
If you have questions regarding your order or shipping, please contact DOLO at:
Thank you for supporting DOLO. 🖤